Alienbrain Support

We're always happy to help.

Speak to our award-winning support team and find answers to your Alienbrain related questions: [email protected]

Frequently Asked Questions

How do I download

Enter your details on the download page, and we will send an email with a link to a Zip file and installation instructions.

Alienbrain is free for 2 users, fully featured, and includes support to get you started. We can also arrange for a 30 day evaluation license for more than two users - just contact our support team.

How do I get a License for more than two users?

Please email [email protected] with the license count you need and the Alienbrain hardware ID for your server.

You can find the ID on the License page of the Alienbrain Administration Client as described in the License Management section of the Alienbrain Administration Quick Start Guide.

How do I install Alienbrain?
What do I need?

What documentation is there for Alienbrain?

Refer to the Quick Start Guide for a description of the installation and setup process. Alienbrain is designed to be intuitive, so you should be able to get going right away.

Further documentation can be found in the Alienbrain/Documentation folder in the Windows Start Menu, or the Help Menu of the Alienbrain Client.⁩

Something isn't working
What shall I do?

Contact our responsive support team at [email protected] and describe the problem. We're always happy to help!

For more technical issues it often helps to include a zipped copy of the NxNServer.log file:


Can I buy through a reseller?
Can I be a reseller?

Maybe! We already have partners in Japan, China, Australia, North America, Germany and the UK which you'll find listed on the pricing page.

If you're interested in becoming a reseller for a new area, please send your details to the support team.

[email protected]